The trusted name in Malaysia
Raymond Goh's foray into Customer Service Rating is something he is passionate about. Over the years he has been an advocate of excellent customer service. Service is even more important today for businesses as competition and globalisation have peaked to a point where price and product are no longer key considerations for a customer. Ultimately it is Customer Service that gives you the advantage. And that advantage translates into long term customers for continued growth and referrals.

Asia Customer Service Rating Agency has been incorporated in Malaysia to represent the World Customer Service Rating Board in this part of the world.

Raymond Goh heads the Asia CSR Agency as its Chief Executive and is poised to help Asian companies with World Standard Customer Service certification to elevate both their prestige and revenue.

Discover interesting real life situations involving service levels here www.theservicemonitor.com

Please take your time and browse through the pages.
You may find a course or seminar that may interest you or someone you know.

In the mean time should you need to contact Raymond,
feel free to email him at:


Raymond Goh is now a board member of the World Customer Service Rating Board, an international organisation that issues the coveted Customer Service Index to companies and corporations upon stringent evaluation processes.
Goh is the founding member of the Asian Chapter of the World CSR Board.